SAĞLIK HİZMETLERİNDE KALİTE YÖNETİMİ - QUALITY MANAGEMENT in HEALTH SERVICES

Hatice Aygar, Muhammed Fatih Önsüz

Öz


Özet: Sağlık hizmetleri kişisel olarak değerlendirilmeyip, tüm toplumu kapsayan ertelenemez ve de geçiştirilemez bir hizmet türüdür. Sağlık hizmetinde kalitenin geliştirilmesine yönelik ilk çalışmalar, 1913 yılında ABD’de hasta bakım kalitesi ve denetlenebilmesi için geliştirilen standartlarla başlayıp 1990’lı yıllarda ilk olarak üretim endüstrilerinde başlamış olan Toplam Kalite Yönetimi anlayışının benimsendiği bilinmektedir. Sağlık hizmetlerinde yapılan her işin ilkinde en doğru olması insan ve toplum sağlığının korunması için önemlidir. 

Anahtar sözcükler: Sağlık, kalite, yönetim 

Abstract: Health services are a kind of service that can not be deferred and can not be passed on, including the whole society, not being evaluated personally. It is known that the first studies on the development of qualifications in health care have adopted Total Quality Management, which started in 1913 with standards developed for patient care quality and auditing in the United States and first started in manufacturing industries in 1990s. It is important for the protection of human and community health that every work done in health services is right at the beginning. 

Key words: Health, quality, management 


Tam Metin:

ARTICLE 3

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